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Who we are

The duophonic GmbH, Ravenspurgerstr. 41, D-86150 Augsburg, is the operator of (in the following „Website“) and the responsible institute for the purpose of the General Data Protection Regulation (GDPR). When, in this document, “we” or “our” is stated, duophonic GmbH is meant as the responsible institute.

Your options of contact

When privacy is the topic, anyone here at Duophonic can be your contact person – we are always happy to help and easy to reach.
Tel.: 0821 – 4300757
Fax.: 0821 – 4300760
CEO: Moritz Illner, David Jahnke
VAT-ID: DE300109081
Register Court Augsburg HRB Nr: 29655
Moritz Illner
Johannes Schimmel
All further contact data and information can be found here.

Changes to this privacy policy

We may change this Privacy Policy at any time by posting the amended version on this site, including the effective date of the amended version. We will post all material changes to this privacy policy by e-mail.

What personal data we collect

We take the protection of your data seriously. We collect, use and store personal information about you and the devices (including mobile devices) you use in the following cases: when you order from our online store, set up an account, provide information through a web form, information about your account and when you add or update preferences or otherwise contact us. Some of your personal information (e-mail address, billing address information) is required to complete and execute a contract of sale. All other personal information is optional, but may be necessary to use our services. We use the collected data exclusively for the execution of the contract. We may also collect personal information from other sources, as listed below.

Use of our online shop / establishment of an account with us

We collect the following data:

  • Data that personally identifies you, such as your name, address, phone number, e-mail address, or user ID (if applicable) that you provide when you set up your account with us.
  • Data that you specify in a transaction and other transactional content that you generate.
  • Data that you voluntarily provide to us when communicating directly with you
  • Data that we are required or entitled to collect and process under applicable law and that we need for your authentication, identification or verification of the information we collect.
  • Location information, IP addresses and browser type, e.g. To be able to calculate taxes and shipping costs.

Contact forms

If you send us inquiries via the contact form, your details from the inquiry form including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.


To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at

Legal bases for the processing of personal data in this context are Art. 6 para. 1 lit. c DSGVO and Art. 6 para. 1 lit. f DSGVO. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of the personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

On various pages, we use cookies to make the visit to our website attractive and to allow the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive after the end of the browser session (so-called session cookies). Other cookies remain on your computer and allow us to recognize your computer on your next visit (so-called persistent cookies). Your browser allows you to restrict the use of cookies, which may mean that our offer no longer works for you. Cookies can be deleted there too. If you have an account and sign up for this site, we will set a temporary cookie to see if your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser. When you sign up, we will set up some cookies to store your login and viewing options. Log-in cookies expire after two days and cookies for display options after one year. If you select “Stay signed in” when signing up, your registration will be maintained for two weeks. Logging out of your account will delete the login cookies. We also use cookies to store your shopping cart content while you visit our website. If you use a public or shared computer, we recommend that you log out and or delete your cookies after using our services to protect your account and your personal information. If personal data is stored by you through the use of individual cookies, this is done solely for the purpose of implementing the contract in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO or in Art. 6 para. 1 sentence 1 lit. f DSGVO purposes for the protection of our legitimate interests.

Embedded content from other websites

Contributions to this website may include embedded content (eg, videos, pictures, posts, maps, etc.). Embedded content from other websites behave just as if the visitor had visited the other website. These websites may collect information about you, use cookies, embed additional third-party tracking services, and record your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to this site.


As soon as you visit our website (, the browser installed on your device will automatically transmit a range of information to the server of our website. Our site collects and stores this information temporarily in so-called server log files. Be detected without your intervention and until the automatic deletion,

  • the browser used and, if applicable, the operating system you are using,
  • the name of your Internet service provider,
  • the IP address of the requesting computer,
  • Date and time of access to our website,
  • Name and URL of the retrieved file,
  • the website from which you visit us,
  • other similar information used in the event of attacks on our security system.

When processing this general data and information no conclusions are drawn on individual individuals. There is no merge of the individual data with other data sources. We reserve the right to check this data retrospectively, if we become aware of specific indications for illegal use. Rather, the processing of this data is for the purposes of ensuring a smooth connection setup, ensuring convenient use, improving the functionality of our website, as well as system security and system stability and other administrative purposes. Furthermore, the collection of this data serves to increase the level of data protection in our company and to allow a retrospective review in case of illegal attacks on our system. The legal basis for this data processing is based on Art. 6 para. 1S. 1 lit. f. DSGVO. The purposes listed above represent a legitimate interest within the meaning of this provision

Why we collect personal information

We use your personal data in order to fulfill and execute the (purchase) contract with you and to make our services available to you (Article 6 (1) (b) GDPR) in order to comply with our legal obligation (Art. 6 Para. 1 lit. c) GDPR) or to protect your vital interests (Art. 6 (1) (d) GDPR). This includes the following cases:

  • to ensure access to and use of our Services (including billing) to measure and improve the quality and success of our Services, to keep our Services secure and operational;
  • to contact you about your account (s), troubleshoot your account (s), or provide you with other necessary customer services; If we contact you for specified purposes, we may contact you by e-mail or telephone;
  • To create your customer account with us and to fill in the data on the cashier side with the following order;
  • Process payments;
  • to detect, prevent and investigate fraud, security breaches or other potentially prohibited or unlawful activities;
  • to enforce our terms and conditions, this Privacy Policy or other policies (such as tax calculation).

The collection of personal data takes place exclusively on the legal basis of your consent (pursuant to Art. 6 (1) a DSGVO), the need to conclude a purchase contract (pursuant to Art. 6 (1) (b) GDPR) or, in rare cases, if justified Interest (according to Art. 6 (1) f DSGVO) or if another legal basis (pursuant to Art. 6 (1) c DSGVO) requires the storage and processing of the data. You have the right to revoke your consent at any time and exercise your right of objection.

Who we share your data with

We will not sell or otherwise market your personal data to third parties! Our website contains in some places (eg for parcel tracking, secure credit card payment) cooperations with various service providers. Users of the website enter into a contractual relationship with the respective service provider through the use of the services of the service provider, for which the corresponding contract conditions of the service provider then apply. The legal and content-related responsibility for the services offered on the offer pages of the partner companies lies solely with the respective partner companies whose content is accessed via our homepage. When using the services of a service provider, contractual relationships are concluded exclusively with the respective partner company and the user according to the conditions applicable to this contractual relationship.


All data and files of our online presence are securely hosted by bytecamp GmbH. Here you will find the privacy policy of  Raidboxes GmbH.  Here you can find the privacy statement of Raidboxes GmbH.

With law enforcement agencies, with third parties in court proceedings and with legally authorized third parties:

  • To comply with our legal obligations, to enforce our terms and conditions, to defend claims that an offer or other content infringes third party rights, or to protect the rights, property, or safety of third parties;
  • To law enforcement agencies, government agencies, or authorized third parties seeking information in connection with a preliminary investigation or suspected criminal offense, unlawful act, or other act that may give rise to legal liability for us, you, or any other user. We will only disclose information that we consider relevant to the inquiry or inquiry;
  • To rightholders who have entered into a confidentiality agreement with us in connection with a fraud, intellectual property, piracy or other unlawful act, as we deem necessary or reasonable in our sole discretion;
  • To third parties who institute legal proceedings or are involved in a lawsuit, if they provide us with a legal, court or equivalent legal act, or if we have a good faith belief that the disclosure of the data is necessary to act immediately avert danger to life and limb or financial loss or to report suspicions of unlawful acts.

change of ownership

In the event of a merger with another company or a takeover by another company, we may share information with that company in accordance with our privacy policy. If such an event occurs, we will require the new merged entity to comply with this privacy policy with respect to your personal information. If your personal information is collected, used, shared or stored for any purpose not mentioned in this Privacy Policy, you will be informed in advance of the processing of your personal information for these new purposes.


On our website components of the payment service PayPal are integrated. In addition to the function as an online payment service provider, PayPal assumes the role of a trustee and accepts buyer protection services. If you decide to pay for your order through PayPal, your contact information will be sent to PayPal as part of the order placed. The provider of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. In general, the following personal data will be transmitted to PayPal: first name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order such as number of articles, article number, invoice amount and percent taxes, billing information, etc. The transmission of data is based on Art. 6 para. 1 p. 1 lit. b DSGVO. This submission is necessary to process your order using the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship. In addition, personal data from PayPal may also be provided to other service providers, such as to subcontractors or other affiliates, to the extent necessary to fulfill the contractual obligations of your order, or to process the personal data in the order. The general data collected, processed, stored and shared by PayPal can be found in PayPal’s Privacy Policy on the website

VR Pay

On our website components of the payment service VR Payl are integrated, namely credit card payment, direct debit and paydirekt. If you decide to pay for your order through one of these payment methods, your contact details will be sent to VR Pay or Cardprocess GmbH as part of the order placed. In general, the following personal data will be transmitted to VR Pay: first name, last name, address, telephone number, IP address, e-mail address, credit card / account / paydirect data or other data required for order processing, as well as data related to the order, such as number of items, item number, invoice amount and percent taxes, billing information, etc. Further information can be found in the privacy policy of VR Pay / CardProcess GmbH:


The personal data collected by us will be transmitted to the carrier in charge of delivering your order. However, this is only to the extent that is necessary for the delivery of your order. The legal basis for the transfer of data is Art. 6 para. 1 sentence 1 lit. b DSGVO. In particular, we work together with the following transport companies:

  • DHL Deutsche Post,
  • GLS

How long we save your data

All registered users can view, modify or delete their personal information at any time (the user name can not be changed). Administrators and shop managers of the website can also view and change this information. The storage of your data takes place only as long as this is necessary for the execution of the contracts with you or the contract execution. In addition, we are required by law to keep certain data for a certain period of time (for example, tax and commercial retention periods). After these deadlines, the data will be routinely deleted.

What rights do you have to your data?

You can access, review and change your personal information by logging into your account. Please update your personal information immediately if it changes or is incorrect. If you own an account on this website or have placed an order in the shop, you can request an export of your personal data from us, including all data that you have given us. In addition, you may request the deletion of any personal information we have stored about you. This does not include the data we need to retain for administrative, legal or security-related needs. We respect your legal rights:

  • You have the right to know which personal data we store about you (Article 15 GDPR).
  • Upon request, we will provide you with a copy of your personal data in a structured, common and machine-readable form (Art. 20 DSGVO).
  • Upon request, we will provide you with a copy of your personal data in a structured, common and machine-readable form (Article 20 GDPR).
  • You have the right to object to the processing of your personal data at any time. (Article 7 (3) and Article 21 of the GDPR)
  • You may also ask us to delete or restrict your personal information; this right is determined by applicable law and may affect your access to some of our services (Articles 17 and 18 GDPR).
  • They are not subject to profiling (Article 22 (3) GDPR)

At your request, we will close your account and delete your personal information as soon as possible, based on your account activity and in accordance with applicable law.

Further information

How we protect your information

Your data will be carefully protected against loss, destruction, falsification, tampering and unauthorized access or disclosure. We protect your personal information through technical and organizational security measures to minimize risks associated with their loss, misuse, unauthorized access, unauthorized disclosure, and modification. For this purpose, we and our partners (see the section “Who we share your information with”) use firewalls, passwords and data encryption, physical access restrictions for our data centers, and data access authorization controls. Creating a customer account with us is only possible with a successful opt-in procedure. If you try to change your password, user ID, or other account information, you may need to enter your password. Duophonic GmbH makes every effort to provide you with a secure environment for the conclusion of a contract, but can not guarantee the absolute security of your data. We urge you to take all possible precautions to protect your personal information while you are on the Internet. As a minimum, we encourage you to change your passwords on a regular basis, choose a combination of letters and numbers, and make sure you use a secure browser when browsing the Internet.

youth protection

Children and adolescents should not submit personal information to websites without the consent of the parent or guardian. The duophonic GmbH recommends all parents and supervisors to instruct their children in the safe and responsible handling of personal data on the Internet. In any case, duophonic GmbH will not knowingly collect personal data from children or use it in any way or unauthorizedly disclose, make available or forward it to third parties.

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