Short delivery times: Vinyl pressings in 6 weeks / dubplates in 3-5 working days

DUBPLATE SHOP
OFFERS

Privacy policy

Who we are

duophonic GmbH, Ravenspurgerstr.
41, D-86150 Augsburg, is the operator of https://duophonic.de (hereinafter the “Website”) and the controller within the meaning of the General Data Protection Regulation (GDPR). Where this privacy policy refers to “we” or “our”, this always refers to duophonic GmbH as the controller.

Your contact options

Our entire team is at your disposal for data protection queries – we are always ready to help and easy to reach.
You can obtain information about your personal data stored by us free of charge at any time without giving reasons.
You can have your personal data collected by us blocked, corrected or deleted at any time.
You can also withdraw your consent to the collection and use of your data at any time without giving reasons.
To do so, please contact:

Phone: 0821 4300757
Fax: 0821 4300760
Managing directors: Moritz Illner, David Jahnke

VAT ID No DE300109081
Register court Augsburg
HRB No: 29655

Contact person:

Moritz Illner
Privacy Policy
moritz.illner@duophonic.de

David Jahnke
Privacy Policy
david.jahnke@duophonic.de

You can find all other contact details and options here.

Changes to this privacy policy

We may amend this Privacy Policy at any time by posting the amended version on this website, including the effective date of the amended version.

What personal data we collect

We take the protection of your data seriously.
We collect, use and store personal data about you and the devices (including mobile devices) you use in the following cases:

  • when you order in our online store (store.duophonic.de)
  • Set up an account
  • provide us with information via a web form
  • Add or update information to your account
  • get in touch with us in other ways.

Some of your personal data (e-mail address, billing address data) are required in order to conclude and execute a purchase contract.
The provision of all other personal data is voluntary, but may be necessary in order to use our services.
We use the data collected exclusively to process the contract.

We may also collect personal data from other sources as listed below.

Use of our online store / setting up an account with us

We collect the following data:

  • Data that personally identifies you, such as your name, addresses, telephone numbers, e-mail addresses or user ID (if applicable) that you provide when you set up your account with us.
  • Data that you enter during a transaction, as well as other transaction-related content that you generate.
  • Data that you provide to us voluntarily when we communicate directly with you.
  • Data that we are required or authorized to collect and process under applicable law and that we need for your authentication, identification or to verify the data we have collected.
  • Location information, IP addresses and browser type, e.g. to calculate taxes and shipping costs.

Contact forms

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions.
We will not pass on this data without your consent.

Cookies

We use the consent tool “CookieYes” to manage cookies and similar technologies (tracking pixels, web beacons, etc.) and related consents.
Details on how “CookieYes” works can be found at https://www.cookieyes.com/datenverarbeitung/.

The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract.
You are not obliged to provide the personal data.
If you do not provide the personal data, we will not be able to manage your consents.

We use cookies on various pages to make your visit to our website more attractive and to enable the use of certain functions.
These are small text files that are stored on your computer.
Most of the cookies we use are deleted from your hard disk at the end of the browser session (so-called session cookies).
Other cookies remain on your computer and enable us to recognize your computer on your next visit (so-called persistent cookies).
Your browser allows you to restrict the use of cookies, although this may mean that our website no longer works for you or only works to a limited extent.
Cookies can also be deleted there.

If you have an account and log in to this website, we will set a temporary cookie to determine whether your browser accepts cookies.
This cookie does not contain any personal data and is discarded when you close your browser.

When you log in, we will set up some cookies to store your login information and display options.
Login cookies expire after two days and cookies for display options after one year.
If you select “Stay logged in” when you log in, your login will be maintained for two weeks.
When you log out of your account, the login cookies are deleted.

We also use cookies to save the contents of your shopping cart while you are on our website.

If you are using a public or shared computer, we recommend that you log out and/or delete your cookies after using our services.
This will protect your account and your personal data.

If your personal data is stored through the use of individual cookies, this is done exclusively for the purpose of executing the contract in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or the purposes mentioned in Art. 6 para. 1 sentence 1 lit. f GDPR to protect our legitimate interests.

Embedded content from other websites

Posts on this website may contain embedded content (e.g. videos, images, posts, maps, etc.).
Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking services and record your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to this website.

Server log files

As soon as you visit our website (duophonic.de), the browser installed on your device automatically transfers a range of information to our website’s server. Our website collects and stores this information temporarily in so-called server log files. This information is recorded without any action on your part and until it is automatically deleted:

  • the browser used and, if applicable, the operating system you are using
  • the name of your Internet service provider
  • the IP address of the requesting computer
  • Date and time of access to our website
  • Name and URL of the retrieved file
  • the website from which you are visiting us
  • the website you visit with us
  • other, similar information that serves to avert danger in the event of attacks on our system

When processing this general data and information, no conclusions are drawn about individual persons.
The individual data is not merged with other data sources.
We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use.

Rather, the processing of this data serves the purposes of ensuring a smooth connection setup, ensuring comfortable use, improving the functionality of our website as well as system security and system stability and other administrative purposes.
Furthermore, the collection of this data serves to increase the level of data protection in our company and to enable subsequent verification in the event of unlawful attacks on our system.

The legal basis for this data processing is based on Art. 6 para.
1 sentence 1 lit.
f. GDPR.
The purposes listed above constitute a legitimate interest within the meaning of this provision.

Why we collect personal data

We use your personal data to fulfill and execute the (purchase) contract with you and to provide you with our services (Art. 6 para. 1 lit. b) GDPR), to comply with our legal obligations (Art. 6 para. 1 lit. c) GDPR) or to protect your vital interests (Art. 6 para. 1 lit. d) GDPR). This includes the following cases:

  • to ensure access to and use of our services (including billing), to measure and improve the quality and success of our services, to keep our services secure and operational.
  • to contact you about your account/orders, to resolve problems with your account/orders or to provide you with other necessary customer services.
    When we contact you for these purposes, we may contact you by email or telephone.
  • create your customer account with us and pre-fill the data on the checkout page for the following order.
  • process payments.
  • to detect, prevent and investigate fraud, security breaches or other potentially prohibited or illegal activities.
  • to our terms and conditions, this Privacy Policy or other policies (such as tax calculation).

The collection of personal data takes place exclusively on the legal basis of your consent (pursuant to Art. 6 para. 1 lit. a GDPR), the necessity for the conclusion of a purchase contract (pursuant to Art. 6 para. 1 lit. b GDPR) or in rare cases of legitimate interest (pursuant to Art. 6 para. 1 lit. f GDPR) or if another legal basis (pursuant to Art. 6 para. 1 lit. c GDPR) requires the storage and processing of the data.

You have the right to withdraw your consent at any time and to exercise your right to object.

With whom we share your data

We will neither sell your personal data to third parties nor market it in any other way!

Our website contains cooperations with various service providers in some areas (e.g. parcel tracking, secure credit card payment).

By using the services of the service providers, users of the website enter into a contractual relationship with the respective service provider, to which the corresponding contractual conditions of the service provider then apply.
The legal and content-related responsibility for the services offered on the pages of the partner companies lies solely with the respective partner companies whose content is accessed via our homepage.

When using the services of a service provider, contractual relationships are established exclusively with the respective partner company and the user in accordance with the conditions applicable to this contractual relationship.

Change of ownership

In the event of a merger with or acquisition by another company, we may transfer information to that company in accordance with our Privacy Policy.
If such an event occurs, we will require the new combined company to comply with this Privacy Policy with respect to your personal information.
If your personal data is collected, used, disclosed or stored for any purposes not set out in this Privacy Policy, you will be informed in advance of the processing of your personal data for these new purposes.

Facebook

On this website, the controller has integrated components of the enterprise Facebook.
Facebook is a social network.

A social network is a social meeting place operated on the Internet, an online community that generally enables users to communicate with each other and interact in virtual space.
A social network can serve as a platform for the exchange of opinions and experiences or enable the Internet community to provide personal or company-related information.
Facebook allows users of the social network to create private profiles, upload photos and network via friend requests, among other things.

The operating company of Facebook is Facebook, Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the controller for the processing of personal data is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Facebook component (Facebook plug-in) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding Facebook component from Facebook through the Facebook component.
A complete overview of all Facebook plug-ins can be accessed at https://developers.facebook.com/docs/plugins/?locale=de_DE.
During the course of this technical procedure, Facebook is made aware of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in to Facebook at the same time, Facebook recognizes which specific subpage of our website the data subject is visiting each time the data subject accesses our website and for the entire duration of the respective stay on our website.
This information is collected by the Facebook component and assigned by Facebook to the respective Facebook account of the data subject.
If the data subject clicks on one of the Facebook buttons integrated on our website, for example the “Like” button, or if the data subject makes a comment, Facebook assigns this information to the personal Facebook user account of the data subject and stores this personal data.

Facebook always receives information via the Facebook component that the data subject has visited our website if the data subject is logged in to Facebook at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Facebook component or not.
If the data subject does not want this information to be transmitted to Facebook, they can prevent the transmission by logging out of their Facebook account before accessing our website.

The data policy published by Facebook, which is available at https://de-de.facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. It also explains what settings options Facebook offers to protect the privacy of the data subject. In addition, various applications are available that make it possible to suppress the transmission of data to Facebook. Such applications can be used by the data subject to suppress data transmission to Facebook.

Google AdSense

The data controller has integrated Google AdSense on this website.
Google AdSense is an online service that enables advertising to be placed on third-party websites.
Google AdSense is based on an algorithm that selects the advertisements displayed on third-party sites to match the content of the respective third-party site.
Google AdSense allows interest-based targeting of Internet users, which is implemented by generating individual user profiles.

The operating company of the Google AdSense component is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

The purpose of the Google AdSense component is the integration of advertisements on our website.
Google AdSense places a cookie on the data subject’s IT system.
What cookies are has already been explained above.
With the setting of the cookie, Alphabet Inc.
is enabled to analyze the use of our website.
With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a Google AdSense component was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to submit data through the Google AdSense component for the purpose of online advertising and the settlement of commissions to Alphabet Inc.
for the purpose of online advertising and commission billing.
As part of this technical process, Alphabet Inc.
obtains knowledge of personal data, such as the IP address of the data subject, which serves Alphabet Inc.
among other things, to trace the origin of visitors and clicks and subsequently to enable commission settlements.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies.
Such a setting of the Internet browser used would also prevent Alphabet Inc.
from setting a cookie on the information technology system of the data subject.
In addition, a cookie already set by Alphabet Inc.
can be deleted at any time via the Internet browser or other software programs.

Google AdSense also uses so-called tracking pixels.
A tracking pixel is a miniature graphic that is embedded in Internet pages to enable log file recording and log file analysis, which allows statistical evaluation to be carried out.
Based on the embedded tracking pixel, Alphabet Inc.
can recognize whether and when a website was opened by a data subject and which links were clicked on by the data subject.
Tracking pixels are used, among other things, to evaluate the flow of visitors to a website.

Via Google AdSense, personal data and information, which also includes the IP address and is necessary for the collection and billing of the advertisements displayed, is transferred to Alphabet Inc.
in the United States of America.
This personal data is stored and processed in the United States of America.
Alphabet Inc.
may pass on this personal data collected via the technical process to third parties.

Google AdSense is explained in more detail at this link https://www.google.de/intl/de/adsense/start/.

Google Analytics (with anonymization function)

The controller has integrated the Google Analytics component (with anonymization function) on this website.
Google Analytics is a web analysis service.
Web analysis is the collection, gathering and evaluation of data about the behavior of visitors to websites.
Among other things, a web analysis service collects data on the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed.
Web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.

The operating company of the Google Analytics component is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

The data controller uses the addition “_gat._anonymizeIp” for web analysis via Google Analytics.
By means of this addition, the IP address of the Internet connection of the data subject is shortened and anonymized by Google if access to our Internet pages is from a member state of the European Union or from another state party to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the flow of visitors to our website.
Google uses the data and information obtained, among other things, to evaluate the use of our website, to compile online reports for us that show the activities on our website, and to provide other services related to the use of our website.

Google Analytics places a cookie on the data subject’s IT system.
What cookies are has already been explained above.
By setting the cookie, Google is enabled to analyze the use of our website.
Each time one of the individual pages of this website is accessed, which is operated by the data controller and on which a Google Analytics component has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Google Analytics component to transmit data to Google for the purpose of online analysis.
During the course of this technical procedure, Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website by the data subject.
Each time our website is visited, this personal data, including the IP address of the Internet connection used by the data subject, is transmitted to Google in the United States of America.
This personal data is stored by Google in the United States of America.
Google may pass on this personal data collected via the technical process to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies.
Such a setting of the Internet browser used would also prevent Google from placing a cookie on the data subject’s IT system.
In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Furthermore, the data subject has the option of objecting to and preventing the collection of data generated by Google Analytics relating to the use of this website and the processing of this data by Google.
To do this, the data subject must download and install a browser add-on from the link https://tools.google.com/dlpage/gaoptout.
This browser add-on informs Google Analytics via JavaScript that no data and information about visits to websites may be transmitted to Google Analytics.
The installation of the browser add-on is considered an objection by Google.
If the data subject’s IT system is deleted, formatted or reinstalled at a later date, the data subject must reinstall the browser add-on in order to deactivate Google Analytics.
If the browser add-on is uninstalled or deactivated by the data subject or another person who is attributable to their sphere of control, it is possible to reinstall or reactivate the browser add-on.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.de/intl/de/policies/privacy/ and under http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link https://www.google.com/intl/de_de/analytics/.

Google AdWords

The data controller has integrated Google AdWords on this website.
Google AdWords is an Internet advertising service that allows advertisers to place ads both in Google’s search engine results and in the Google advertising network.
Google AdWords allows an advertiser to specify certain keywords in advance, which are used to display an ad in Google’s search engine results only when the user uses the search engine to retrieve a keyword-relevant search result.
In the Google advertising network, the ads are distributed on relevant websites using an automatic algorithm and taking into account the previously defined keywords.

The operating company of the Google AdWords services is Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

The purpose of Google AdWords is to advertise our website by displaying interest-relevant advertising on the websites of third-party companies and in the search engine results of the Google search engine and by displaying third-party advertising on our website.

If a data subject reaches our website via a Google ad, a so-called conversion cookie is stored on the data subject’s IT system by Google.
What cookies are has already been explained above.
A conversion cookie loses its validity after thirty days and is not used to identify the data subject.
If the cookie has not yet expired, the conversion cookie is used to track whether certain sub-pages, such as the shopping cart from an online store system, have been accessed on our website.
The conversion cookie enables both us and Google to track whether a data subject who has reached our website via an AdWords ad has generated sales, i.e. completed or canceled a purchase.

The data and information collected through the use of the conversion cookie is used by Google to compile visit statistics for our website.
These visit statistics are in turn used by us to determine the total number of users who were referred to us via AdWords ads, i.e. to determine the success or failure of the respective AdWords ad and to optimize our AdWords ads for the future.
Neither our company nor other Google AdWords advertisers receive information from Google that could be used to identify the data subject.

The conversion cookie is used to store personal information, such as the websites visited by the data subject.
Each time our website is visited, personal data, including the IP address of the Internet connection used by the data subject, is transmitted to Google in the United States of America.
This personal data is stored by Google in the United States of America.
Google may pass on this personal data collected via the technical process to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies.
Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the data subject’s IT system.
In addition, a cookie already set by Google AdWords can be deleted at any time via the Internet browser or other software programs.

Furthermore, the data subject has the option of objecting to interest-based advertising by Google.
To do this, the data subject must call up the link www.google.de/settings/ads from each of the Internet browsers they use and make the desired settings there.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.de/intl/de/policies/privacy/.

Instagram

The data controller has integrated components of the Instagram service on this website.
Instagram is a service that qualifies as an audiovisual platform and allows users to share photos and videos and also to redistribute such data in other social networks.

The operating company of the Instagram services is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which an Instagram component (Insta button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding Instagram component of Instagram.
During the course of this technical procedure, Instagram is made aware of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on Instagram, Instagram recognizes with each call-up to our website by the data subject and for the entire duration of their stay on our Internet site, which specific sub-page of our Internet page was visited by the data subject.
This information is collected by the Instagram component and assigned by Instagram to the respective Instagram account of the data subject.
If the data subject clicks on one of the Instagram buttons integrated on our website, the data and information transmitted with it is assigned to the personal Instagram user account of the data subject and stored and processed by Instagram.

Instagram always receives information via the Instagram component that the data subject has visited our website if the data subject is logged in to Instagram at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Instagram component or not.
If the data subject does not want this information to be transmitted to Instagram, they can prevent the transmission by logging out of their Instagram account before accessing our website.

Further information and the applicable data protection provisions of Instagram can be found at https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/.

PayPal

Components of the payment service PayPal are integrated on our website.
In addition to its function as an online payment service provider, PayPal acts as a trustee and provides buyer protection services.
If you decide to pay for your order via PayPal, your contact details will be transmitted to PayPal as part of the order process.

The provider of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

As a rule, the following personal data is transmitted to PayPal: First name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order, such as number of items, item number, invoice amount and taxes as a percentage, billing information, etc.

The data is transmitted on the basis of Art. 6 para.
1 sentence 1 lit.
b GDPR.

This transmission is necessary to process your order with the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship.

In addition, PayPal may also pass on personal data to other service providers, such as subcontractors or other affiliated companies, insofar as this is necessary to fulfill the contractual obligations arising from your order or if the personal data is to be processed on behalf of PayPal.

You can find out which data is generally collected, processed, stored and passed on by PayPal in PayPal’s privacy policy on the website https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Raidboxes

All data and files on our online presence are securely stored by RAIDBOXES GmbH hosted.
Here you can find the privacy policy of RAIDBOXES GmbH

With law enforcement authorities, with third parties in the context of legal proceedings and with legally authorized third parties:

  • In order to comply with our legal obligations, to enforce our Terms and Conditionsto defend against claims that an offer or other content infringes the rights of third parties, or to protect the rights, property or safety of third parties;
  • To law enforcement authorities, government agencies or authorized third parties in response to a request for information in connection with an investigation or suspicion of a criminal offense, unlawful activity or other activity that may result in legal liability for us, you or another user.
    We will only disclose information that we consider relevant to the investigation or request;
  • To rights holders who have entered into a confidentiality agreement with us in connection with an investigation of fraud, intellectual property infringement, product piracy or other unlawful activity, if we, in our sole discretion, deem it necessary or appropriate;
  • To third parties who initiate legal proceedings or are involved in legal proceedings, provided that they present us with a legal order, a court order or an equivalent legal order, or if we may assume in good faith that the disclosure of the data is necessary to avert imminent danger to life and limb or financial loss or to report a suspicion of an unlawful act.

Transportation company

The personal data collected by us will be transmitted to the transport company commissioned with the delivery for the purpose of delivering your order.
However, this will only be done to the extent necessary to deliver your order.
The legal basis for the transfer of data is Art. 6 para.
1 sentence 1 lit.
b GDPR.

We work with the following transport companies:

  • DHL Deutsche Post,
  • DHL EXPRESS,
  • UPS
  • DPD
  • Hellmann Worldwide Logistics
  • Badger

How long we store your data

All registered users can view, change or delete their personal information at any time (the user name cannot be changed).
Administrators and store managers of the website can also view and change this information.
If you have not registered on our website for two years, we will delete your information from our system.
Your data will only be stored for as long as is necessary for the performance of the contracts with you or the execution of the contract.
In addition, we are legally obliged to store certain data for a certain period of time (e.g. retention periods under tax and commercial law).
After these periods have expired, the data is routinely deleted.

What rights you have to your data

You can access, review and change your personal information by logging into your account.
Please update your personal data immediately if it changes or is incorrect.

If you have an account on this website or have placed an order in the store, you can request an export of your personal data from us, including all data that you have provided to us.
In addition, you can request the deletion of all personal data that we have stored about you.
This does not include any data that we are required to keep for administrative, legal or security reasons.

We respect your legal rights:

  • You have the right to know what personal data we store about you (Art. 15 GDPR).
  • Upon request, we will provide you with a copy of your personal data in a structured, commonly used and machine-readable format (Art. 20 GDPR).
  • If your personal data is inaccurate or incomplete, you have the right to ask us to correct or complete it (Art. 16 GDPR).
  • You have the right to object to the processing of your personal data at any time.
    (Art. 7 para. 3 and Art. 21 GDPR)
  • You can also ask us to erase or restrict your personal data; this right is governed by applicable law and may affect your access to some of our services (Art. 17 and 18 GDPR).
  • You are not subject to “profiling” (Art. 22 para. 3 GDPR)

At your request, we will close your account and delete your personal data as soon as possible based on your account activity and in accordance with applicable law.

Further information

How we protect your data

Your data is conscientiously protected against loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure and forwarding.

We protect your personal data using technical and organizational security measures to minimize the risks associated with its loss, misuse, unauthorized access, unauthorized disclosure and modification.
To this end, we and our partners (see section “Who we share your data with”) use, for example, firewalls, passwords and data encryption, physical access restrictions for our data centers and authorization controls for data access.

Creating a customer account with us is only possible with a successful opt-in procedure.
If you try to change your password, user ID or other account information, you may have to enter your password.

duophonic GmbH makes every effort and uses the current technical possibilities to offer you a secure environment for concluding contracts, but cannot guarantee the absolute security of your data.

We urge you to take every possible precaution to protect your personal data while you are on the internet.
As a minimum, we encourage you to change your passwords regularly, use a combination of letters and numbers and ensure that you use a secure browser when surfing the internet.

Protection of minors

Children and young people should not transmit any personal data to websites without the consent of their parents or guardians.
duophonic GmbH recommends that all parents and guardians instruct their children in the safe and responsible use of personal data on the Internet.

In any case, duophonic GmbH will not knowingly collect personal data from children or use it in any way or disclose it to third parties without authorization or make it available or forward it.